Q. What is the standard turnaround time?
A. Our standard turnaround time is 15 to 18 working days, including everything from production to printing and doorstep delivery.
Q. Is there any way to get my order delivered faster?
A. Yes, you can have your order delivered within 10 working days with an additional rush order fee.
Q. Can I have my artwork printed on the boxes?
A. Yes, that’s the whole point of getting custom packaging. We offer both CMYK and PMS inks for this purpose.
Q. How do you know the final product will appear?
A. We will provide a complete mockup of your box, including your artwork in 2D and 3D view, to send for final production after your approval. Also, you can get on-demand physical samples before final production.
Q. Can I get wholesale prices?
A. Yes, we do offer different pricing plans specially made for resellers and designers. For further details on the matter, you may contact our support or sales team.
Q. Do we entertain orders outside the US?
A. Yes, we do entertain orders outside the states, like Canada, UK, and Australia. However, free shipping is only offered on orders within the USA.
Q. What payment methods do we accept?
A. We accept payment through credit cards, wire transfers, bank transfers, Authorized.net, and PayPal.
Q. How do we ship the boxes?
A. All the boxes ship flat and pre-assembled (glued).
Q. What printing methods do we offer?
A. We offer offset, screen, and digital printing. CMYK, PMS printing.
Q. How to order custom boxes?
A. To place an order, you can fill in our quotation form or contact us through live chat, email, and calls.
Q. What is the standard order placing process?
A. The process involves three steps:
Filling in the quotation form with your specifications.
• Approval of 2D and 3D proofs.
• Transfer of payment.
Q. What artwork file type do we need for printing?
A. We need editable files like PDF, PSD, or Ai format with a minimum of 150 to 300dpi for better printing results.
Q. What is our minimum order quantity?
A. We deliver quantities anywhere from 100 to 100,000 units.